Orders:
1. How can I track my order?
A: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the delivery vendor.
2. Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. All transactions are processed securely to ensure the safety of your financial information.
3. Q: Can I modify or cancel my order after it has been placed?
A: Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your order before completing the checkout process.
4. Q: How do I initiate a return?
A: To initiate a return, please contact our customer support at [customer_support@sodasempire.com] with your order number and reason for return. Our team will provide you with return instructions.
Shipping & Returns:
1. Q: What is your return policy?
A: We accept returns within 5 days of the delivery date. Items must be in their original condition, unworn, and with all tags attached. For more details, please refer to our Return Policy.
2.Q: Do you ship internationally?
A: Yes, we do ship internationally. However, please be aware that additional customs fees or taxes may apply, and these are the responsibility of the customer.
3. Q: How can I contact customer support?
A: You can reach our customer support team via email at [customer_support@sodasempire.com]. We strive to respond to inquiries within 5 business days.
4. Q: Are there any items that are non-returnable?
A: Some items may be marked as final sale and are non-returnable. Please check product descriptions for details. Defective or incorrect items, however, are eligible for return.
5. Q: How do I sign up for newsletters and updates?
A: To stay informed about promotions, new arrivals, and updates, you can sign up for our newsletter on the website. Simply enter your email address in the subscription box located on the homepage.