Shopping Policy:
1. Ordering Process:
- Customers can browse our online store and add desired items to their shopping cart.
- To proceed with the order, customers must create an account or checkout as a guest.
- Follow the prompts to provide accurate shipping and billing information.
2. Payment:
- We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.
- All transactions are processed securely to ensure the safety of your financial information.
3. Order Confirmation:
- Upon successful payment, customers will receive an order confirmation email with details of the purchase.
- If you do not receive confirmation, please check your spam folder or contact our customer support.
4. Shipping:
- We strive to process and ship orders within 5 business days.
- Shipping costs and delivery times vary based on location and shipping method chosen during checkout.
- Customers can track their orders using the provided tracking information.
5. International Orders:
- We welcome international orders. However, please note that additional customs fees or taxes may apply and are the responsibility of the customer.
Return Policy:
1. Eligibility:
- We accept returns within 5 days of the delivery date.
- Items must be in their original condition, unworn, and with all tags attached.
2. Return Process:
- To initiate a return, please contact our customer support at [customer_support@sodasempire.com] with your order number and reason for return.
- Our team will provide you with return instructions and a return shipping address.
3. Refunds:
- Refunds will be processed within 7 business days after receiving the returned items.
- Original shipping fees are non-refundable.
4. Exchanges:
- Unfortunately, we do not offer direct exchanges. Customers can return the unwanted item and place a new order for the desired item.
5. Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact us within 2 days of receiving the order for a resolution.
6. Final Sale Items:
- Some items may be marked as final sale and are not eligible for return. Please check product descriptions for details.